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Terms and Conditions of Sale

Terms and Conditions

Optiteam bvba

Please read these terms and conditions in their entirety prior to ordering goods.

Security Optiteam bvba realise that one of the greatest worries that people have about purchasing on the web is that of security. This is why we have invested much time and money in the best possible systems to ensure that your data remains safe.

Privacy

Optiteam bvba holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through link on the website and all newsletter e-mails sent will include instructions of how to remove yourself from the mailing list. You should note that Optiteam bvba will not sell its database of emails to a third party and all data is collected lawfully and in accordance with the Data Protection Act 1998.

Prices

All prices are in euro and include VAT at the current rate. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Orders for outside the EEC will have VAT deducted as appropriate and the import duties will be the responsibility of the purchaser. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependent on the size of the order and the destination.

Product Descriptions

Optiteam bvba attempt to be as accurate as possible. However, Optiteam bvba does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Optiteam bvba is not as described, your sole remedy is to return it in unused condition.

Under 18's

Optiteam bvba does not distance sell products for purchase by children. We sell under 18's products for purchase by adults. If you are under 18, you may use Optiteam bvba shop only with the involvement of a parent or guardian.

Delivery

Optiteam bvba aim to process your order as soon as possible. Generally we process orders placed on a working day before 1200hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Average delivery times for 'in stock' items are 3-4 business working days from receipt of order.
Where possible we offer an express delivery service with an average delivery time of 1-2 business working days. However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service.

Cancellation period

Customers have the right to cancel any order for stock items up to 14 working days after the day the goods were delivered. Cancellation must be given in writing, either by letter or email. The customer is responsible for returning the goods to Optiteam bvba at their own expense. Optiteam bvba will refund the cost of the goods, including any delivery costs for the order within 30 days of cancellation. The goods must be returned unused, in original packaging and fit for re-sale within 30 days from the cancellation. Failure to return them will mean that the customer is charged for them.

Complaints Procedure

All complaints should be addressed to

Optiteam bvba

Beatrijslaan 24

2050 Antwerpen

Belgium

Alternatively you may email by clicking here, or by telephone on +32.(0)3.211 04 22.