Categories

Information

All returned goods* must be returned unused, in original packaging and fit for re-sale as well as be accompanied with a returns form which is downloadable by clicking HERE.

Privacy

OptiTeam bvba holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through link on the website and all newsletter e-mails sent will include instructions of how to remove yourself from the mailing list. You should note that OptiTeam bvba will not sell its database of emails to a third party and all data is collected lawfully and in accordance with the Data Protection Act 1998.

Prices

All prices are in euro and include VAT at the current rate. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Orders for outside the EEC will have VAT deducted as appropriate and the import duties will be the responsibility of the purchaser. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependent on the size of the order and the destination.

Product Descriptions

OptiTeam bvba attempt to be as accurate as possible. However, OptiTeam bvba does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Optiteam bvba is not as described, your sole remedy is to return it in unused condition.

Under 18's

OptiTeam bvba does not distance sell products for purchase by children. We sell under 18's products for purchase by adults. If you are under 18, you may use OptiTeam bvba shop only with the involvement of a parent or guardian.

Delivery

OptiTeam bvba aim to process your order as soon as possible. Generally we process orders placed on a working day before 1200hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Average delivery times for 'in stock' items are 3-4 business working days from receipt of order.
Where possible we offer an express delivery service with an average delivery time of 1-2 business working days. However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service.

Cancellation period

Customers have the right to cancel any order for stock items up to 14 working days after the day the goods were delivered. Cancellation must be given in writing, either by letter or email. The customer is responsible for returning the goods to OptiTeam bvba at their own expense. OptiTeam bvba will refund the cost of the goods, including any delivery costs for the order within 30 days of cancellation. The goods must be returned unused, in original packaging and fit for re-sale within 30 days from the cancellation. Failure to return them will mean that the customer is charged for them.

Complaints Procedure

All complaints should be addressed to

OptiTeam bvba

Beatrijslaan 24

2050 Antwerpen

Belgium

Alternatively you may email by clicking here, or by telephone on +32.(0)3.211 04 22.

Returns Policy

All returned goods* must be returned unused, in original packaging and fit for re-sale as well as be accompanied with a returns form which is downloadable by clicking HERE. OptiTeam bvba does not accept any responsibility for paying the costs involved in returning goods to OptiTeam bvba. The costs incurred in sending unwanted items back to OptiTeam bvba are the responsibility of the customer. We also advise that proof of postage is obtained as we are not liable for items lost in transit. All OptiTeam bvba can be returned to us for an exchange or refund if they meet the above criteria, within 14 days of receipt. Returned goods are inspected in our Returns Department and replacements, exchanges or refunds are carried out within 7 working days and replacement goods are subject to availability. *Please note that goods that were received as prizes may only be exchanged for a different size of the same item.

OptiTeam bvba Product Guarantee's

All products have their normal manufacturers warranty. Rooster Sailing's own manufactured products, such as the rooster DS layering system clothing range, are all guaranteed against faulty workmanship or materials for six months, excluding normal wear and tear.

Delays

The time for completion of our work and completion of orders is given in good faith, but is not guaranteed. OptiTeam bvba shall not be responsible for any delay unless it arises from our wilful acts or negligence.

Sub-contracting

We may sub-contract all or part of the work entrusted to us by the customer, on terms that any such sub-contractor shall have all the rights and benefits contained in these Terms and Conditions. Where we exercise this right we shall remain responsible to the customer for the performance of our subcontractor.

Stock Levels

All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. We may need to cancel or refund the item from your order, if funds have been debited, they will be refunded back to the source of payment.

Environmental Policy

It is part of our environmental policy that we may use recycled materials such as used cardboard boxes and bubble wrap for our customers goods packaging.